Customer service is what makes Bailey's Express stand out from the competition. Every employee at Bailey's Express is dedicated to meeting and exceeding our customers' needs. Senior Mangement monitors customer service activities daily -- proof of our commitment to you.

Quality customer service starts when you call our friendly dispatchers and continues when your freight is picked up by one of our experienced, reliable drivers. Our trucks are equipped with cell phones, allowing for prompt freight pick-ups. You can count on that same quality of customer service to follow your freight from pick-up to delivery.

We currently have a staff of five full-time customer service personnel who will happily assist you with any questions that you have about your shipment.

At Bailey's Express you will always get a real person on the phone when you call, and customer service needs can be escalated immediately to Senior Management. We do all the calling and reporting on the status of your shipment. Through our integrated computerized Customer Service Network, we are able to provide service reports and daily shipping manifest reports on your request. We also have EDI capability.

When you ask Bailey's Express to work for you, you enjoy the continuity that comes from working with the same people. At Bailey's Express, employees tend to stay part of the "Bailey's family" for many years.